FACTORY TRAINED SERVICE

Eastern Marketing Customer Care offers an unparalleled level of service available for all Bertazzoni, Blomberg, Vent A Hood and XO Appliances.

PREMIUM SERVICE

Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms. The only sign we’ve been in your home is a kitchen full of working appliances.

WE GET IT RIGHT ON THE FIRST VISIT

Our highly skilled technicians are extensively trained to work on our brands. Our goal is to make our first visit to your home, our only visit.

HIGH CUSTOMER SATISFACTION

Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms. The only sign we’ve been in your home is a kitchen full of working appliances.

Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.

  • 5 star review  I would like to amend my earlier review. Once the right people learned of the issues I was going through trying to get my range fixed, they made sure to make things right. My range was replaced with a new one the week before Christmas so I was able to cook for my family! Thank you Eastern Marketing!

    thumb Bethany Mihaly
    1/12/2021

    5 star review  The appointment process is painless, efficient, professional and thorough. The technician called in advance, arrived when he said he would, and stayed until the part was fixed. He was professional and friendly, and my vent hood is back in operation.

    thumb Peg Bradshaw
    12/15/2020

    5 star review  Excellent customer service. Sophia was extremely helpful, clearly explained what was necessary to process my warranty issue and followed up with me. Great experience, great results.

    thumb Chris Catanzaro
    12/10/2020

    5 star review  We had an amazing experience with our tech, Carlos. He came to our home a few times to address issues with our appliances and each time he showed incredible professionalism, proficiency, and kindness. He is very careful to follow COVID guidelines and he has solved a number of our appliance problems. We are so grateful to Carlos for his work.

    thumb Samantha Grosser
    12/10/2020
  • 1 star review  I have been trying since September (it’s now December!) to get my Bloomberg range repaired when it was under 2 years old. The tech supposedly quit the day he was scheduled to come and now 4 months later they still haven’t been able to schedule anyone to repair it. I was told that they had the part. Now they say they are waiting on another part. They have have lied about their techs, the parts and they have not contacted me at all. I have to call them and check on it every week and I’m still oven-less. So they have not done anything to earn my trust.

    thumb Bethany Mihaly
    12/09/2020

    5 star review  Scheduling was very easy (thanks Danielle), and the tech (Alberto) went above and beyond to help with our appliances. Their assistance was greatly appreciated. Quick, easy, and professional!

    thumb Dan Lattanzi
    11/06/2020

    5 star review  I am sincerely grateful for Eastern Marketing's responsiveness, expertise, and customer service. Our brand-new refrigerator had a malfunctioning icemaker, and as it was under warranty, I was directed to Eastern Marketing. I initially spoke with Russ, an expert from tech support, who provided an initial diagnosis--which later proved to be accurate--and emailed me instructions to in case I wanted to fix the unit myself. He then transferred me to Jessie, a customer support representative, who identified and put me in touch with a local appliance repair technician who could come the following day. The technician immediately and cheerfully diagnosed and addressed the problem. I've never had a smoother experience dealing with an appliance under warranty.

    thumb Stephanie Cheng
    10/15/2020

    5 star review  Fantastic customer service. Fast, friendly, responsive, courteous. Amazing experience!!!

    thumb Morristown Organic CSA
    9/24/2020
  • 5 star review  I got an immediate response to my phone call, a helpful discussion of the problem and an offer to schedule a technician to come to my house for necessary repairs or adjustments.

    thumb Sigurd Ackerman
    9/17/2020

    1 star review  Customer Beware awful customer service; takes 20 minutes to actually speak with someone; they sent an unauthorized repairmen and then insisted I pay them for service; took over 8 weeks to get the light bulb.

    thumb Donna Vallone
    8/27/2020

    5 star review  WOW! The most awesome customer service ever! We just purchased an XO wine cooler, beverage center and 42 inch exhaust fan for our new kitchen. We love them! They are really well built and for the price a great value! We had a small issue with lighting on one of the coolers. One phone call to Eastern, spoke to Russ Lerner and our problem was resolved. He offered to dispatch a technician instantly but instead talked me through an easy resolution. I wish all customer service centers could learn from Eastern. Thank you!!!

    thumb Gary Battaglia
    7/31/2020

    5 star review  Really great and very efficient service, arrived on time and repaired my freezer very fast. Super friendly and punctual. Highly recommended!

    thumb Jens Birk
    7/14/2020
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