FACTORY TRAINED SERVICE
Eastern Marketing Customer Care offers an unparalleled level of service available for all Bertazzoni, Blomberg, Vent A Hood and XO Appliances.
WE GET IT RIGHT ON THE FIRST VISIT
HIGH CUSTOMER SATISFACTION
Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.
WOW! The most awesome customer service ever! We just purchased an XO wine cooler, beverage center and 42 inch exhaust fan for our new kitchen. We love them! They are really well built and for the price a great value! We had a small issue with lighting on one of the coolers. One phone call to Eastern, spoke to Russ Lerner and our problem was resolved. He offered to dispatch a technician instantly but instead talked me through an easy resolution. I wish all customer service centers could learn from Eastern. Thank you!!!
Really great and very efficient service, arrived on time and repaired my freezer very fast. Super friendly and punctual. Highly recommended!
Eastern Marketing is extremely fortunate to have Nelson as a service technician. Today, July 13th, he did more than repair our Blomberg dishwasher. In our 54 years of marriage we have never experienced a more positive, professional, knowledgeable, helpful and cheerful representative of any company. That last quality is an exceptional asset, especially when it accentuates the certainty that the repair is the best possible, and the company is the one to call when there's a problem. Our problem was unique. A mouse had died in the door and I could not remove it. Nelson facilitated my access, enabled me to remove the remains and clean the dishwasher appropriately, and verified that the dishwasher operated properly. We are most grateful for his service. Thank you, Mia and Bill Rossiter
The product looks great and when I had a problem Gina from customer service team was super fast contacting me and resolve it right away. Serviceman Andrew was very well quipped with mask, gloves, shoes covers. Over all they are very professional making products and after services.
Eastern Marketing has been my go to for my Lynx grill repair for almost a decade. Recently I needed some service and contacted Molly for an appointment. We chose a date and before his arrival Nelson, the technician called and advised me of his arrival time. He was polite, efficient and meticulous in both the cleaning and the cleanup of his work. This is a quality company from start to finish, I highly recommend them.
Our Blomberg refrigerator's ice maker mechanism failed and the freezer door jammed right after we discovered the failure. Although we did have to wait a few days, when the repairman, Nelson, arrived he was extremely knowledgeable and experienced. He was able to diagnose and correct the problem quickly ! I also had to talk to the manager, Russ, regarding our warranty and his response was immediate and very customer friendly! I look forward to buying additional Blomberg products because of their superior customer service.
The two individual who handled my matter Gina and Russ were excellent. I will judge the installers on Monday when they do their job.
The technician was excellent , technically very competent, courteous, did excellent work and you would never know the part for the detergent was replaced. He has a very pleasant personality and represents Eastern Marketing as a professional providing quality service.
Excellent company with great products. Highly recommended. They are willing to go above and beyond for customer satisfaction. All my appliances will be coming from Eastern Marketing in the future.
Great customer service! Appliances break, but what's important is how a company treats its customers when bad things happen. Eastern Marketing always stands by their products and customers. This is our second home where we've purchased the products EM offers because of their exceptional service. Highly recommended company and special thank you to Yezenia for all of her help.
I previously rated this company with one star, but I must change that review to 5 stars now. The GM Ester handled the situation with great care and problem solving. She and Andrea have rectified the situation and I will have a working fridge on Friday. I want to thank them for taking the time to make it right. It is greatly appreciated.
Russ and Andrea from customer service sent the parts that were never correctly used at the first installation with no questions. Then they sent Carlos Wong to fix and install everything that was missing and properly program the appliances. We are good to go. They got the job done! I am grateful!