FACTORY TRAINED SERVICE
Eastern Marketing Customer Care offers an unparalleled level of service available for all Bertazzoni, Blomberg, Vent A Hood and XO Appliances.
WE GET IT RIGHT ON THE FIRST VISIT
HIGH CUSTOMER SATISFACTION
Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.
I would like to amend my earlier review. Once the right people learned of the issues I was going through trying to get my range fixed, they made sure to make things right. My range was replaced with a new one the week before Christmas so I was able to cook for my family! Thank you Eastern Marketing!
The appointment process is painless, efficient, professional and thorough. The technician called in advance, arrived when he said he would, and stayed until the part was fixed. He was professional and friendly, and my vent hood is back in operation.
Excellent customer service. Sophia was extremely helpful, clearly explained what was necessary to process my warranty issue and followed up with me. Great experience, great results.
We had an amazing experience with our tech, Carlos. He came to our home a few times to address issues with our appliances and each time he showed incredible professionalism, proficiency, and kindness. He is very careful to follow COVID guidelines and he has solved a number of our appliance problems. We are so grateful to Carlos for his work.
I have been trying since September (it’s now December!) to get my Bloomberg range repaired when it was under 2 years old. The tech supposedly quit the day he was scheduled to come and now 4 months later they still haven’t been able to schedule anyone to repair it. I was told that they had the part. Now they say they are waiting on another part. They have have lied about their techs, the parts and they have not contacted me at all. I have to call them and check on it every week and I’m still oven-less. So they have not done anything to earn my trust.
Scheduling was very easy (thanks Danielle), and the tech (Alberto) went above and beyond to help with our appliances. Their assistance was greatly appreciated. Quick, easy, and professional!
I am sincerely grateful for Eastern Marketing's responsiveness, expertise, and customer service. Our brand-new refrigerator had a malfunctioning icemaker, and as it was under warranty, I was directed to Eastern Marketing. I initially spoke with Russ, an expert from tech support, who provided an initial diagnosis--which later proved to be accurate--and emailed me instructions to in case I wanted to fix the unit myself. He then transferred me to Jessie, a customer support representative, who identified and put me in touch with a local appliance repair technician who could come the following day. The technician immediately and cheerfully diagnosed and addressed the problem. I've never had a smoother experience dealing with an appliance under warranty.
Fantastic customer service. Fast, friendly, responsive, courteous. Amazing experience!!!
I got an immediate response to my phone call, a helpful discussion of the problem and an offer to schedule a technician to come to my house for necessary repairs or adjustments.
Customer Beware awful customer service; takes 20 minutes to actually speak with someone; they sent an unauthorized repairmen and then insisted I pay them for service; took over 8 weeks to get the light bulb.
WOW! The most awesome customer service ever! We just purchased an XO wine cooler, beverage center and 42 inch exhaust fan for our new kitchen. We love them! They are really well built and for the price a great value! We had a small issue with lighting on one of the coolers. One phone call to Eastern, spoke to Russ Lerner and our problem was resolved. He offered to dispatch a technician instantly but instead talked me through an easy resolution. I wish all customer service centers could learn from Eastern. Thank you!!!
Really great and very efficient service, arrived on time and repaired my freezer very fast. Super friendly and punctual. Highly recommended!