FACTORY TRAINED SERVICE

Eastern Marketing Customer Care offers an unparalleled level of service available for all Bertazzoni, Blomberg, Vent A Hood and XO Appliances.

PREMIUM SERVICE

Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms. The only sign we’ve been in your home is a kitchen full of working appliances.

WE GET IT RIGHT ON THE FIRST VISIT

Our highly skilled technicians are extensively trained to work on our brands. Our goal is to make our first visit to your home, our only visit.

HIGH CUSTOMER SATISFACTION

Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms. The only sign we’ve been in your home is a kitchen full of working appliances.

Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.

  • 5 star review  I am sincerely grateful for Eastern Marketing's responsiveness, expertise, and customer service. Our brand-new refrigerator had a malfunctioning icemaker, and as it was under warranty, I was directed to Eastern Marketing. I initially spoke with Russ, an expert from tech support, who provided an initial diagnosis--which later proved to be accurate--and emailed me instructions to in case I wanted to fix the unit myself. He then transferred me to Jessie, a customer support representative, who identified and put me in touch with a local appliance repair technician who could come the following day. The technician immediately and cheerfully diagnosed and addressed the problem. I've never had a smoother experience dealing with an appliance under warranty.

    thumb Stephanie Cheng
    10/15/2020

    5 star review  Fantastic customer service. Fast, friendly, responsive, courteous. Amazing experience!!!

    thumb Morristown Organic CSA
    9/24/2020

    5 star review  I got an immediate response to my phone call, a helpful discussion of the problem and an offer to schedule a technician to come to my house for necessary repairs or adjustments.

    thumb Sigurd Ackerman
    9/17/2020

    1 star review  Customer Beware awful customer service; takes 20 minutes to actually speak with someone; they sent an unauthorized repairmen and then insisted I pay them for service; took over 8 weeks to get the light bulb.

    thumb Donna Vallone
    8/27/2020
  • 5 star review  WOW! The most awesome customer service ever! We just purchased an XO wine cooler, beverage center and 42 inch exhaust fan for our new kitchen. We love them! They are really well built and for the price a great value! We had a small issue with lighting on one of the coolers. One phone call to Eastern, spoke to Russ Lerner and our problem was resolved. He offered to dispatch a technician instantly but instead talked me through an easy resolution. I wish all customer service centers could learn from Eastern. Thank you!!!

    thumb Gary Battaglia
    7/31/2020

    5 star review  Really great and very efficient service, arrived on time and repaired my freezer very fast. Super friendly and punctual. Highly recommended!

    thumb Jens Birk
    7/14/2020

    5 star review  Eastern Marketing is extremely fortunate to have Nelson as a service technician. Today, July 13th, he did more than repair our Blomberg dishwasher. In our 54 years of marriage we have never experienced a more positive, professional, knowledgeable, helpful and cheerful representative of any company. That last quality is an exceptional asset, especially when it accentuates the certainty that the repair is the best possible, and the company is the one to call when there's a problem. Our problem was unique. A mouse had died in the door and I could not remove it. Nelson facilitated my access, enabled me to remove the remains and clean the dishwasher appropriately, and verified that the dishwasher operated properly. We are most grateful for his service. Thank you, Mia and Bill Rossiter

    thumb Bill Rossiter
    7/14/2020

    5 star review  The product looks great and when I had a problem Gina from customer service team was super fast contacting me and resolve it right away. Serviceman Andrew was very well quipped with mask, gloves, shoes covers. Over all they are very professional making products and after services.

    thumb Susan Kim
    7/13/2020
  • 5 star review  Eastern Marketing has been my go to for my Lynx grill repair for almost a decade. Recently I needed some service and contacted Molly for an appointment. We chose a date and before his arrival Nelson, the technician called and advised me of his arrival time. He was polite, efficient and meticulous in both the cleaning and the cleanup of his work. This is a quality company from start to finish, I highly recommend them.

    thumb John Cooper
    6/19/2020

    5 star review  Our Blomberg refrigerator's ice maker mechanism failed and the freezer door jammed right after we discovered the failure. Although we did have to wait a few days, when the repairman, Nelson, arrived he was extremely knowledgeable and experienced. He was able to diagnose and correct the problem quickly ! I also had to talk to the manager, Russ, regarding our warranty and his response was immediate and very customer friendly! I look forward to buying additional Blomberg products because of their superior customer service.

    thumb Beatrice Soi
    6/09/2020

    5 star review  The two individual who handled my matter Gina and Russ were excellent. I will judge the installers on Monday when they do their job.

    thumb Mark KLeiman
    2/19/2020

    5 star review  The technician was excellent , technically very competent, courteous, did excellent work and you would never know the part for the detergent was replaced. He has a very pleasant personality and represents Eastern Marketing as a professional providing quality service.

    thumb Maureen Poli
    12/19/2019
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