FACTORY TRAINED SERVICE

Eastern Marketing Customer Care offers an unparalleled level of service available for all Bertazzoni, Blomberg, Vent A Hood and XO Appliances.

PREMIUM SERVICE

Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms. The only sign we’ve been in your home is a kitchen full of working appliances.

WE GET IT RIGHT ON THE FIRST VISIT

Our highly skilled technicians are extensively trained to work on our brands. Our goal is to make our first visit to your home, our only visit.

HIGH CUSTOMER SATISFACTION

Equipped with booties and soft tool bags to protect your fine floors, service personnel arrive at your home on time, in spotless trucks and clean uniforms. The only sign we’ve been in your home is a kitchen full of working appliances.

Our customers are our family, and we love to hear what they have to say. Check out their rave reviews right here.

  • 5 star review  Great Service! Seamarre arrived early which was great. He had everything he needed to complete the job. He was efficient, courteous, and more than competent. He easily answered my questions about the unit and explain features I was not aware of. He was very tidy, took great care to not get dust, etc in the house, and left the space just it like was when he arrived. Highly recommend this company.

    thumb Davis Mangold
    5/04/2021

    5 star review  Seamarre has been out to fix my drier a few times and he is always on time, knowledgeable, communicative and informative. Whenever I call, the customer service reps are excellent also. Very happy to have Eastern Marketing maintaining my appliances.

    thumb Leigh Williams
    5/03/2021

    5 star review  Molly, the service coordinator, was incredibly helpful in getting us an appointment with our warranty. She went above and beyond to help us. Andre was our technician. He called to let us know when he would arrive, was kind, respectful of our home, and diagnosed/fixed the problem so fast. We greatly appreciated the kindness and professionalism from Eastern Marketing. Highly recommend!

    thumb molly camp
    4/30/2021

    5 star review  I had a wonderful experience with my recent repair. The company honored the one-year warranty and they sent a A repair person, Seamarre , who was experienced and knew exactly what the problem was. The follow up was great and I would highly recommend using this company because I was impressed with the level of service.

    thumb SM T
    4/27/2021
  • 5 star review  I have had absolutely fabulous service from Yezenia Sanabria, an agent from Eastern Marketing, who has helped me immensely in getting a refund for a defective dryer. She always responded quickly, did her very best to help me, and kept me informed of her progress. Best of all, as a retired editor I greatly appreciated the quality and clarity of her responses which were also always grammatically correct with faultless spelling! She provided true customer service of the highest level and was a delight with whom to work.

    thumb Elizabeth Goodfellow
    4/15/2021

    5 star review  A technician called Seamarre came by today to look at my stove and he was amazing. So nice and so knowledgeable. Highly recommend these guys.

    thumb James Townsend
    4/12/2021

    5 star review  I was having trouble regulating the oven temp on my new Bertazzoni. My store called Eastern Marketing and on 3/19 Seymour called that morning and told me what time he would arrive. He was on time to the minute. He regulated the oven temperature, checked all the burners and made a couple of rack placement suggestions. With a smile, he said a new stove is like a new relationship. You have to get to know each other. My stove and I are now getting along famously. Thank you Seymour. Sorry it took me so long to write a review.

    thumb debby moore
    3/31/2021

    5 star review  Seamarre went up and above the level of service I was expecting. He was running late, kept up excellent communication with us regarding our appointment and was very polite, kind, efficient and knowledgeable.

    thumb Jenifer Vaughan
    3/26/2021
  • 5 star review  Seamarre was wonderful... efficient, thorough and fast. All is good. Nice job. Thank you!!!

    thumb Maria Davis
    3/10/2021

    5 star review  I had a service tech name mak from eastern marketing to repair the gasket on my dishwasher, I mention that it was not draining properly. He took the time to Inspect my dishwasher and found that is not installed correct. He was a able to fix the issue with ease. Thank you eastern marketing for providing me with a knowledgeable service tech. I had other service companies prior to eastern marketing and all said that there was nothing wrong with me dishwasher. Mak was able to identify the issue as soon I mention it.

    thumb chris Dellis
    3/05/2021

    5 star review  Extremely polite professional and knowledgeable serviceman,Kyle Stawicki, solved my issue in seconds and fully explained what he did! I would highly recommend this company and especially him!!!

    thumb jenny dalessandro
    3/02/2021

    5 star review  I was having issues with my Blomberg dishwasher. Not many other places have much confidence on servicing it. I found Eastern Marketing Services and was a little apprehensive. However, from my first call right through the repair they kept me in the loop. Even when the snowstorm caused my initial repair date to be postponed they called and quickly set me up for the next date. Kyle was a pleasure and went through the appliance and repaired any issues quickly and efficiently. Highly recommend these guys. Believe the rating.

    thumb Christopher Walsh
    2/24/2021
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